Open‑access paper explaining how adherence to accessibility standards (e.g. WCAG) improves overall usability for all users, not just users with disabilities. Traces evolution of accessibility guidelines and their impact on UX.

Evaluates accessibility variance across education board websites handling high‑stakes exams. Underscores inconsistencies in WCAG compliance and their potential impact on users during critical interactions.

Investigates how Swiss public administration translates accessibility legislation into practical usability. Identifies barriers such as fragmented enforcement and limited technical capacity, then proposes an “Inclusive Public Administration Framework” integrating WCAG with project‑management practices for consistent implementation.

Uses quantitative and qualitative methods—including user surveys and ANOVA analysis across multiple government websites—to identify common obstacles (e.g. alt‑text quality, poor navigation, language support). Offers evidence‑based recommendations for improving task completion and satisfaction on public‑sector portals.