Enhancing Accessibility and Usability of Government Websites

Uses quantitative and qualitative methods—including user surveys and ANOVA analysis across multiple government websites—to identify common obstacles (e.g. alt‑text quality, poor navigation, language support). Offers evidence‑based recommendations for improving task completion and satisfaction on public‑sector portals.

The Relationship between Website Accessibility and Usability

Examines 342 county government portals in the U.S., correlating WCAG 2.0 accessibility scores (via automated tools) with usability evaluations (heuristic heuristics). Finds a significant positive correlation between accessibility conformance and usability ranking, suggesting that improving accessibility also improves usability.