Combines WCAG technical audit with qualitative feedback from 53 people with disabilities using Argentine e‑government sites. Reveals a gap between automated compliance and real user perception, highlighting emotional and accessibility burdens.

Although titled as business‑focused, this article explains how inclusive design benefits user experience across all sectors—including public organizations. Discusses usability gains, broader audience reach, reduced support costs, and brand reputation enhancement.

Presents an Accessibility Framework merging WCAG with Switzerland’s HERMES project methodology, addressing barriers in digital public services for visually impaired citizens, including enforcement, skill gaps, and fragmented policies.

Defines accessibility and inclusivity as core usability mindsets rather than checklists. Covers how inclusive design enhances usability, welcoming users across abilities, backgrounds, and contexts. Useful for public‑sector designers aligning digital inclusion goals with usability.